Privacy Policy

Effective Date: 22 September 2025

EiMalo Concierge Services ("we", "us", or "our") is committed to protecting the privacy and personal information of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and/or use our concierge services.


Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (e.g., credit card details)
  • Identification documents (if required for bookings or security)

b. Service-Related Information

  • Preferences or special requests
  • Travel itineraries
  • Booking history
  • Communication history with our team

c. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visit
  • Referring website addresses

2. How We Use Your Information

We use your information to:

  • Provide and manage our concierge services
  • Process bookings, payments, and transactions
  • Communicate with you regarding your requests or inquiries
  • Personalize your experience with our services
  • Improve our website and service offerings
  • Send marketing or promotional content (only if you opt-in)

3. How We Share Your Information

We may share your information with:

  • Trusted third-party vendors (e.g., travel agents, event planners, transportation providers) to fulfill your service requests
  • Payment processors for secure transactions
  • Legal authorities if required by law or to protect our legal rights
  • We do not sell or rent your personal data to third parties.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

5. Your Rights and Choices

Depending on your location, you may have rights under applicable privacy laws, including the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Object to or restrict processing of your data
  • Withdraw consent at any time

To exercise any of these rights, please contact us at hospitality@eimalo.com.au.

6. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any information.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children unless needed for travel arrangements.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
EiMalo Concierge Services

Level 14 / 307, Queen Street, Brisbane. Qld. 4000

hospitality@eimalo.com.au

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